Refund policy
Upon receipt of your order, you have a period of 14 days to return at your expense the item(s) you wish to be reimbursed.
For the return to be accepted, the product(s) must be in perfect condition, in their original case, unopened and unused. All gifts obtained must be returned.
For any refund request, you can contact our Customer Service team via the contact form by clicking HERE specifying the subject of your request "exchange and refund".
Our Customer Service will provide you with a ready-to-print return form.
Prepare the package: Put the product(s) in a package (you can use the original box). Stick your return label on the outside of your package. Return the item: Drop off your package at a post office. Keep the receipt stamped by the post office.
The return shipping costs - a flat rate of 4,90€ - will be deducted from the amount refunded on your order.
After acceptance of the product(s) we will proceed to the refund of the product(s) concerned.
IUM PARIS commits itself to carry out the refund as soon as possible, at the latest within 14 days. You will then be able to place an order on our website www.ium-paris.com .
The processing time for return packages can take between 2 and 3 weeks. Beyond this period, we invite you to contact our Customer Service.
For the return to be accepted, the product(s) must be in perfect condition, in their original case, unopened and unused. All gifts obtained must be returned.
For any refund request, you can contact our Customer Service team via the contact form by clicking HERE specifying the subject of your request "exchange and refund".
Our Customer Service will provide you with a ready-to-print return form.
Prepare the package: Put the product(s) in a package (you can use the original box). Stick your return label on the outside of your package. Return the item: Drop off your package at a post office. Keep the receipt stamped by the post office.
The return shipping costs - a flat rate of 4,90€ - will be deducted from the amount refunded on your order.
After acceptance of the product(s) we will proceed to the refund of the product(s) concerned.
IUM PARIS commits itself to carry out the refund as soon as possible, at the latest within 14 days. You will then be able to place an order on our website www.ium-paris.com .
The processing time for return packages can take between 2 and 3 weeks. Beyond this period, we invite you to contact our Customer Service.